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We have a NO-QUESTIONS asked RETURN and REFUND policy only under the following circumstances:
- A return is made right at the point of delivery and not AFTER accepting the delivery (Read following section on EXCHANGES for post-delivery)
- A product was received in a damaged condition at delivery
- The original invoice is returned alongwith the products being returned in absolutely the same condition as at delivery - packaging and labeling intact.
We do offer an EXCHANGE in the following circumstances:
- The products being returned are in absolutely the same condition as was delivered - packaging and labeling intact.
- The products are accompanied by the original invoice as proof of purchase.
- The Exchange is being requested withing 7 calendar days from the date of purchase.
Our returns, refunds and exchanges can be seamlessly executed across our channels - online and offline stores. Should you need any assistance, please reach out to our support team.
Team DogMyCats!