Pets Count. On Us.

Return & Refund Policy

We have a NO-QUESTIONS asked RETURN and REFUND policy only under the following circumstances:

  1. A return is made right at the point of delivery and not AFTER accepting the delivery (Read following section on EXCHANGES for post-delivery)
  2. A product was received in a damaged condition at delivery
  3. The original invoice is returned alongwith the products being returned in absolutely the same condition as at delivery - packaging and labeling intact.

We do offer an EXCHANGE in the following circumstances:

  1. The products being returned are in absolutely the same condition as was delivered - packaging and labeling intact.
  2. The products are accompanied by the original invoice as proof of purchase.
  3. The Exchange is being requested withing 7 calendar days from the date of purchase.

Our returns, refunds and exchanges can be seamlessly executed across our channels - online and offline stores. Should you need any assistance, please reach out to our support team.

Team DogMyCats!